Causaly service has been successfully restored. No further issues have been detected during our post-fix monitoring period.
Summary of impact:
15:50–16:45 UTC, 16 June — the platform was intermittently unavailable. Users were unable to log in, or were logged out and redirected to the login page.
16:45–22:00 UTC — the platform was entirely unavailable and users were unable to log in.
15:30–22:00 UTC — chats and searches made by users who reached the platform during this window were not stored (storage was affected slightly before the login problems became visible)
We understand how disruptive this was, and we sincerely apologise. We're conducting a thorough review of both the incident and our response, to improve our resilience based on the lessons learned.
Resolved
Causaly service has been successfully restored. No further issues have been detected during our post-fix monitoring period.
Summary of impact:
15:50–16:45 UTC, 16 June — the platform was intermittently unavailable. Users were unable to log in, or were logged out and redirected to the login page.
16:45–22:00 UTC — the platform was entirely unavailable and users were unable to log in.
15:30–22:00 UTC — chats and searches made by users who reached the platform during this window were not stored (storage was affected slightly before the login problems became visible)
We understand how disruptive this was, and we sincerely apologise. We're conducting a thorough review of both the incident and our response, to improve our resilience based on the lessons learned.
Monitoring
The recent outage has been resolved, and Causaly services have been fully restored. We are continuing to monitor performance and functionality closely. Thank you for your patience, and we apologize for the inconvenience caused. If you continue to experience any issues, please contact us at support@causaly.com.
Investigating
Causaly is currently experiencing a complete outage. Our team is investigating the cause and working hard to restore normal performance levels. We apologize for any inconvenience.